The app is not working properly.

Regarding app issues, such as the app failing to start, data loading freezes, or crashes, please try the following steps. ◆Restart the app and the d... Display Details

There is a connection error/the game ...

If you cannot play the game due to a connection error, please check the following. ・Check your internet connection ・Turn the airplane mode On / Off... Display Details

The app crashes immediately, even aft...

If the app crashes, please check the following. ◆Check the developer options setting (Android devices only) . The app cannot be started when the de... Display Details

The characters' mouths are not moving...

The character's mouth movement in the Home screen and lessons is dependent on the player's voice volume settings. Note: The mouth movement in the story does... Display Details

I experienced graphic and/or voice er...

If images and voices are distorted or do not display properly, please try the following methods. ・Go to Misc. on the left side of the Home screen and ... Display Details