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  • Search by Category > [Disney Twisted-Wonderland] Contact us > Enter inquiry Contents

Before Contacting Us:

■About Inquiries
We do not provide support by phone. Please contact us by email for all inquiries. We apologize, but support is offered in English only.
Also, please note that we cannot respond to any questions regarding game walkthroughs or strategies, or cheats.

■Email Replies
We will respond only to the email address that you used to make your inquiry.
・ Please make sure that you are using a valid email address that can receive a reply from us (free email services such as Gmail are recommended).
・ Make sure that your email settings allow you to receive emails from "@twst-aniplex.jp".
・ If there are two or more consecutive periods "..." or " . " before the @ in your email address, we will not able to receive or reply to your inquiry. In such cases, please use a different email address to contact us.
・ Please note that it may take some time for us to reply.
・We will not respond to inquiries sent to us from [Opinions and Requests] at the top of the FAQ. Rest assured that we value your opinions and will bear them in mind for future reference.

Enter inquiry Contents

*must be entered
Enter inquiry Contents
  • Category
  • Email Address
    *
  • Confirm Email Address
    *
  • Player ID

    Note: Half-width, Alphanumeric, 8 Characters

  • Player Name
  • Device name
    *

    Example:  iPhone XR, SM-N950U etc. 
    To find your device name, follow the below steps:
    iOS : Settings > General > About > Model Name
    Android : Settings > About phone > Device name

  • OS
    *
  • Device OS Version

    Example: iOS 15, Android 10, etc. 
    To find your OS version, follow the below steps:
    iOS : Settings > General > About > Software Version
    Android : Settings > About phone > Android version

  • Internet Connection
  • Your Current App Version
    *

    Note: You can check your current app version from the title screen.

  • Date and time when your issue occurred
  • Issue Details
    *
  • Attach File
  • About Personal Information
    *
     
    Note: Please check the About Personal Information and our Privacy Policy at the bottom of this page.

Please ensure the contents of your inquiry are correct, then select "Confirm."
The confirmation screen will then be displayed.
■About Personal Information
【here】You can read our Privacy Policy

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