We reply to inquiries using the following domain: @twst-aniplex.jp.

 

Please note that our reply may take several days.
In addition, replies addressing issues that require further investigation may be delayed during long vacations and holidays.
We apologize for the inconvenience and kindly ask for your understanding.

 

Note: We do not reply to inquiries sent from the Opinions and Requests section found at the FAQ page. Additionally, please note that we may be unable to answer certain inquiries depending on their content.
Note: We will only reply to the email address used for your inquiry.

 

If you have not received a reply from us, please try the following steps.

 

1. Check if the email address you input is correct.
2. Check your Spam and Trash folder. Our replies may be mistakenly sorted to either folder.
3. Check if receiving emails from our domain "@twst-aniplex.jp" is allowed in your email client's settings.

 

Note: Regarding issues associated with your device's settings, please contact your mobile phone's manufacturer for assistance.