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Before Contacting Us:

■About Inquiries
We do not provide support by phone. Please contact us by email for all inquiries. We apologize, but support is offered in English only.
Also, please note that we cannot respond to any questions regarding game walkthroughs or strategies, or cheats.

■Email Replies
We will respond only to the email address that you used to make your inquiry.
・ Please make sure that you are using a valid email address that can receive a reply from us (free email services such as Gmail are recommended).
・ Make sure that your email settings allow you to receive emails from "@twst-aniplex.jp".
・ If there are two or more consecutive periods "..." or " . " before the @ in your email address, we will not able to receive or reply to your inquiry. In such cases, please use a different email address to contact us.
・ Please note that it may take some time for us to reply.
・We will not respond to inquiries sent to us from [Opinions and Requests] at the top of the FAQ. Rest assured that we value your opinions and will bear them in mind for future reference.

Enter inquiry Contents

*must be entered
Enter inquiry Contents
  • Category
  • Email Address
    *
  • Confirm Email Address
    *
  • Player Name
  • Player ID

    Note: Half-width, Alphanumeric, 8 Characters

  • Transfer ID
  • RANK
    *
  • Name of the Device You Last Used

    Example: iPhone XR, SM-N950U, G998U, G955F etc. 
    To find your device name, follow the below steps:
    iOS : Settings > General > About > Model Name
    Android : Settings > About phone > Device name

  • OS
    *
  • Date You Started Playing the Game

    Note: Please provide your answer in MM/DD/YYYY format.

  • Last Login Date

    Note: Please provide your answer in MM/DD/YYYY format.

  • Number of Gems You Have
  • Paid Gem Purchase Details

    Note: Please provide details such as date of purchase(s), amount(s) purchased, pack name(s), and order number(s) if you purchased from Google Play.

  • Issue Details
    *
  • Attach File
  • About Personal Information
    *
     
    Note: Please check the About Personal Information and our Privacy Policy at the bottom of this page.

Please ensure the contents of your inquiry are correct, then select "Confirm."
The confirmation screen will then be displayed.
■About Personal Information
【here】You can read our Privacy Policy

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