The app is not working properly.

Regarding app issues, such as the app failing to start, data loading freezes, or crashes, please try the following steps. ◆Restart the app and the d... Display Details

Regarding fan fiction, SNS, cosplay, ...

Regarding the creation of fan fiction, videos, and cosplay of Disney Twisted-Wonderland, kindly check and abide by the following. Additionally, pl... Display Details

I experienced graphic and/or voice er...

If images and voices are distorted or do not display properly, please try the following methods. ・Go to Misc. on the left side of the Home screen and ... Display Details

Changing Devices and/or Loss of Data

Disney Twisted-Wonderland offers a Data Transfer function using a password. Setting a password for your account allows you to recover lost save data. Pl... Display Details

Regarding replies from Customer Support

We reply to inquiries using the following domain: @twst-aniplex.jp. Please note that our reply may take several days. In addition, replies addres... Display Details