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Changing Devices and/or Loss of Data
How do I transfer my data to another device?
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Answer
Disney Twisted-Wonderland offers a Data Transfer function using a password. Setting a password for your account allows you to recover lost save data.
Please note that any data backup functions built into your device, such as iCloud, are incompatible with the app and cannot be used.
Note: Make a note of the Transfer ID and Password in case you lose your save data or wish to change devices.
The following instructions explain how to transfer your data to another device.
[Step-by-Step Guide]
(OLD DEVICE) On the device you are transferring FROM:
1) Tap the Settings icon on the left side of the Home screen
2) Tap the Config icon
(OLD DEVICE) On the device you are transferring FROM:
1) Tap the Settings icon on the left side of the Home screen
2) Tap the Config icon
3) Tap Transfer (Password)
4) Set a password and verify it
5) Make a note of the Transfer ID and Password
(NEW DEVICE) On the device you are transferring TO:
1) Boot up the game on your new device
2) Tap the Menu icon in the upper right corner of the title screen
3) Tap the Data Transfer button
4) Tap the Transfer ID button
5) Enter the Transfer ID and Password, and tap Transfer
1) Boot up the game on your new device
2) Tap the Menu icon in the upper right corner of the title screen
3) Tap the Data Transfer button
4) Tap the Transfer ID button
5) Enter the Transfer ID and Password, and tap Transfer
Note: You cannot use the same game data on multiple devices.
■ Important Notice
・Please keep your Transfer ID and Password safe.
・Transfer IDs cannot be changed and we cannot respond to any requests for changing Transfer IDs.
・Please keep your Transfer ID and Password safe.
・Transfer IDs cannot be changed and we cannot respond to any requests for changing Transfer IDs.
■ Forgotten or Lost Passwords
If you have forgotten or lost your password, our Customer Support team may be able to help reissue it. Please contact us by clicking the Contact Us link at the bottom of the FAQ page. Be sure to include details and information regarding your situation.
Note: We will need to identify your account and confirm your identity beforehand.
Note: We may be unable to meet your request if we fail to confirm your account or if the information provided does not match our records.
Note: We may be unable to meet your request if we fail to confirm your account or if the information provided does not match our records.
If you can't find the answer to your problem in our FAQ, please contact us using the inquiry form below.